Q: My pages (Minun sivuni) is replaced my Oma Hehku. How does it affect me?

The new customer portal is called Oma Hehku ( My Hehku ). You can find your electricity bills there. The old Minun sivuni (My pages) portal will close soon. When you log into Oma Hehku the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you. In the future, you can log in using your email address where we'll send you a one-time code. Log into Oma Hehku here.

Q: I can’t find my bill, what do I do?

You can find all your energy bills at Minun sivuni ( My pages ) portal here.

Question 1

My pages (Minun sivuni) is replaced my Oma Hehku. How does it affect me?

Accepted Answer

The new customer portal is called Oma Hehku (My Hehku). You can find your electricity bills there. The old Minun sivuni (My pages) portal will close soon.

When you log into Oma Hehku the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you. In the future, you can log in using your email address where we'll send you a one-time code.

Log into Oma Hehku here.

Question 2

How do I log into Oma Hehku customer portal?

Accepted Answer

When you log in the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you.

In the future, you can log in using your email address where we'll send you a one-time code. After inserting your email address, you'll receive a 4-digit code. Insert the code and log into Oma Hehku.

Log into Oma Hehku here.

Question 3

Where can I find my electricity bills?

Accepted Answer

You can find your electricity bills in our new Oma Hehku portal. Oma Hehku replaces the old My pages (Minun sivuni) customer portal.

When you log in the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you.

In the future, you can log in using your email address where we'll send you a one-time code. After inserting your email address, you'll receive a 4-digit code. Insert the code and log into Oma Hehku.

Log into Oma Hehku here.

Question 4

When will my contract with Hehku start?

Accepted Answer

When you switch your energy supplier, the contract can be transferred to us within 15 days at the earliest.

Question 5

What happens when a fixed-term contract expires?

Accepted Answer

After the end of the term, your contract will continue as a “valid until further notice” type of contract, with the same terms and conditions as your original contract. If you wish, you can change your contract with a 14-day notice period.

In case the terms of the contract change, we'll notify you a month in advance.

Question 6

Can I make a contract on another person’s behalf?

Accepted Answer

You can make an electricity contract on behalf of another person, but for that you need a power of attorney signed by that person.

Question 7

How do I change my electricity contract?

Accepted Answer

You can change your contract easily online. Compare our contracts here. Make a new contract and on the sign-up form choose "I currently have a contract with Hehku".

Question 8

I want to change my electricity supplier, how do I do it?

Accepted Answer

Changing the electricity supplier is easy. Make a contract with the electricity company of your choice, either online or by contacting customer service. Your new electricity company will handle the formalities of changing the supplier.

Here you can compare our electricity contracts.

Question 9

Why do I receive two different electricity bills?

Accepted Answer

Your bill from Hehku Energia only includes your energy consumption. Your local electricity network operator charges electricity transfer separately. That’s why you receive two bills: one for energy consumed, the other for energy transferred.

Question 10

I can’t find my bill, what do I do?

Accepted Answer

You can find all your energy bills at Minun sivuni (My pages) portal here.

Question 11

How can I change the due date on my energy bill?

Accepted Answer

If you want to change the due date on your bill, please contact our customer support. You can email us at info@hehkuenergia.fi or call us at 09 6898 8780.

Question 12

I accidentally paid my bill twice, what do I do?

Accepted Answer

Please contact our customer support either at info@hehkuenergia.fi or 09 6898 8780.

Question 13

I’d like to activate e-invoicing, how does it work?

Accepted Answer

You can receive your energy bills from Hehku electronically. You can activate e-invoicing in your online bank when you enter a new payment. Most banks have an option in their online bank to activate e-invoicing. Please notice that our billing operator is Nordfin Capital and the e-invoice in your online bank will be under their name.

Question 14

What’s the difference between electricity transfer and electricity sales?

Accepted Answer

Hehku is an electricity retailer and our bill concerns only electricity consumption. Your energy supplier (=energy company, energy retailer) charges you for the electricity you consume per kilowatt hour (kWh).

The local electricity transfer company charges for electricity transfer separately. Unlike your energy supplier, you cannot choose your transfer company. It depends on the location of your address.

Question 15

Can I manage another person’s electricity contract?

Accepted Answer

You can manage another person’s energy contract, but for that you need a power of attorney signed by that person.

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