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Customer service

Frequently asked questions

Electricity contract

When will my contract with Hehku start?
What happens when a fixed-term contract expires?
Can I make a contract on another person’s behalf?
How do I change my electricity contract?
I want to change my electricity supplier, how do I do it?


Why do I receive two different electricity bills?
How can I change the due date on my energy bill?
I accidentally paid my bill twice, what do I do?
I’d like to activate e-invoicing, how does it work?


What’s the difference between electricity transfer and electricity sales?
Can I manage another person’s electricity contract?
How do I sign into My pages (Minun sivuni)?

Puhelinpalvelumme on avoinna arkisin klo 9-12 sähköpostiruuhkan purkamiseksi.