The new customer portal is called Oma Hehku (My Hehku). You can find your electricity bills there. The old Minun sivuni (My pages) portal will close soon.
When you log into Oma Hehku the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you. In the future, you can log in using your email address where we'll send you a one-time code.
When you log in the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you.
In the future, you can log in using your email address where we'll send you a one-time code. After inserting your email address, you'll receive a 4-digit code. Insert the code and log into Oma Hehku.
You can find your electricity bills in our new Oma Hehku portal. Oma Hehku replaces the old My pages (Minun sivuni) customer portal.
When you log in the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you. In the future, you can log in using your email address where we'll send you a one-time code.
After the end of the term, your contract will continue as a “valid until further notice” type of contract. If you wish, you can change your contract with a 14-day notice period.
In case the terms of the contract change, we'll notify you a month in advance.
You can change your contract easily online. Compare our contracts here. Make a new contract and on the sign-up form choose "I currently have a contract with Hehku".
Changing the electricity supplier is easy. Make a contract with the electricity company of your choice, either online or by contacting customer service. Your new electricity company will handle the formalities of changing the supplier.
Your bill from Hehku Energia only includes your energy consumption. Your local electricity network operator charges electricity transfer separately. That’s why you receive two bills: one for energy consumed, the other for energy transferred.
You can receive your energy bills from Hehku electronically. You can activate e-invoicing in your online bank when you enter a new payment. Most banks have an option in their online bank to activate e-invoicing. Please notice that our billing operator is Nordfin Capital and the e-invoice in your online bank will be under their name.
You can make a new contract online. Here you can compare our electricity contracts. Choose your preferred contract type and let us know on the order form when you want the contract to start. You can choose your moving date for the start date. Remember to terminate your old electricity contract.
The contract is always personal and is identified based on the personal identification number. Only one person can make an electricity contract for one address.
The electricity contract is personal and cannot be transferred to another person. You can make a new contract in your own name, in which case the electricity transfer contract will also be assigned to you.
Hehku is an electricity retailer and our bill concerns only electricity consumption. Your energy supplier (=energy company, energy retailer) charges you for the electricity you consume per kilowatt hour (kWh).
The local electricity transfer company charges for electricity transfer separately. Unlike your energy supplier, you cannot choose your transfer company. It depends on the location of your address.