After the end of the term, your contract will continue as a “valid until further notice” type of contract, with the same terms and conditions as your original contract. If you wish, you can change your contract with a 14-day notice period.
In case the terms of the contract change, we'll notify you a month in advance.
You can change your contract easily online. Compare our contracts here. Make a new contract and on the sign-up form choose "I currently have a contract with Hehku".
Changing the electricity supplier is easy. Make a contract with the electricity company of your choice, either online or by contacting customer service. Your new electricity company will handle the formalities of changing the supplier.
Your bill from Hehku Energia only includes your energy consumption. Your local electricity network operator charges electricity transfer separately. That’s why you receive two bills: one for energy consumed, the other for energy transferred.
If you want to change the due date on your bill, please contact our customer support. You can email us at [email protected] or call us at 09 6898 8780.
You can receive your energy bills from Hehku electronically. You can activate e-invoicing in your online bank when you enter a new payment. Most banks have an option in their online bank to activate e-invoicing. Please notice that our billing operator is Nordfin Capital and the e-invoice in your online bank will be under their name.
Hehku is an electricity retailer and our bill concerns only electricity consumption. Your energy supplier (=energy company, energy retailer) charges you for the electricity you consume per kilowatt hour (kWh).
The local electricity transfer company charges for electricity transfer separately. Unlike your energy supplier, you cannot choose your transfer company. It depends on the location of your address.