Accessibility Statement
This Accessibility Statement applies to Hehku Energia Oy’s website, hehkuenergia.fi, and the Oma Hehku customer portal. This Accessibility Statement was prepared on 16 June 2025.
The service is subject to the Act on the Provision of Digital Services, which requires public online services to be accessible.
The accessibility of the service has been assessed by an external expert organization.
The accessibility status of the digital service meets all accessibility requirements.
If you notice any accessibility issues in our digital service, please let us know by contacting our customer service by email at [email protected] or by phone at +358 9 6898 8780.
If you notice accessibility problems on the website, please first send feedback to us, as the website administrator. A response may take up to 14 days. If you are not satisfied with the response you receive, or if you do not receive any response within two weeks, you may file a complaint with Traficom. Traficom’s website explains in detail how to file a complaint and how the matter will be handled.