Forgot to make a new energy contract? If you need power on fast, contact our customer support.
Please note, however, that we charge a fee for an expedited electricity connection in accordance with our service price list. Your local distribution network operator may also charge a separate fee for an expedited connection in accordance with its own service price list.
An expedited electricity connection for the same day is only possible on weekdays and is most likely to be successful if you contact us before 12 noon. The connection schedule depends on your local distribution network operator and its opening hours.
info@hehkuenergia.fi
09 6898 8780
Customer service is open on weekdays Mon-Thu from 8 a.m. to 6 p.m and Fri from 8 a.m. to 5 p.m
Switching addresses to your electricity contract or making a new one?
When you're moving you need to terminate your electricity contract, even if it was a fixed-term one. Terminate your contract and make a new one for your new home.
All of our electricity contracts are binded to a set address, so remember to order a new one for your new home! Compare electricity contracts
Fixed-term electricity contract and moving
Do you have a fixed-term electricity contract for your current home? When you move, you need to terminate a fixed-term contract even if you have time left on your contract.
Usually, a fixed-term electricity contract binds both the buyer and the seller for the entire contract period, but moving is an exception. When you move, you need to terminate your fixed-term electricity contract.
If you want a fixed-term electricity contract for your new home, you can select a new one.
Electricity contract when moving – remember these!
1. Make a new electricity contract in advance
When can you order a new electricity contract? At Hehku, we recommend ordering an electricity contract for your new home as soon as you know your moving date. You can sign a contract up to 90 days before your moving date, so you can take care of it well in advance. The contract must be signed no later than two working days before moving.
If you need your electricity connected quickly, please contact our customer service.
2. Terminate your old contract
Terminate the electricity contract for your old address. Your Hehku electricity contract does not move with you to your new home; electricity contracts are always address-specific. When terminating your contract, specify the final date of the contract. Please note that you can choose the termination date to be no earlier than five (5) days from the current date.
By terminating the electricity contract for your old address in advance, you make sure you do not end up paying unnecessarily for the next resident’s electricity consumption. Moving house is an exceptional circumstance that also allows you to terminate a fixed-term contract before the end of its term.
3. What if you are moving tomorrow?
Don’t panic. If you forgot to arrange an electricity contract and the moving van is already outside, call our customer service directly at 09 6898 8780. We will help you get your electricity connected as quickly as possible.
Please note, however, that we charge a fee for an expedited electricity connection in accordance with our service price list. Your local distribution network operator may also charge a separate fee for an expedited connection in accordance with its own service price list.
An expedited electricity connection for the same day is only possible on weekdays and is most likely to be successful if you contact us before 12 noon. The connection schedule depends on your local distribution network operator and its schedule. Unfortunately, we at Hehku cannot speed up the connection process.
4. What happens if you don't terminate your old contract?
If you do not terminate your old electricity contract, it will remain in effect until the new resident of your old home takes out an electricity contract for the address. This means that you are responsible for paying the electricity bills for your old contract if you have not terminated it. However, once the new resident takes out an electricity contract, your old contract will end automatically.
A fixed-term electricity contract can also be terminated when you move house.
Take care of your electricity contract and enjoy a smooth move
When moving, remember two important things: order an electricity contract for your new home in advance and terminate the contract for your old home at the same time. Take care of your electricity contract at least a week before moving, so you don't have to rush at the last minute.
This way, your electricity arrangements will be taken care of and your new home will have electricity from the day you move in. Happy moving and good luck in your new home!
Yes, electricity has to be cancelled when moving. Fixed-term electricity contracts are also terminated when you move. You can find the termination form here.
Switching addresses with your electricity contract is not possible at Hehku. Instead of moving your contract to the new address, make a new contract. Don't worry about the old contract ending when moving, the electricity stays on until you terminate the contract.
When you’re moving, you can order an electricity contract for your new home up to 90 days before your move-in date, so it’s easy to take care of it well in advance. The latest you can place an order is two business days before the move. If you need electricity sooner, please contact our customer service.
Electricity contracts can’t be transferred, but you can choose a new, up-to-date contract from our selection.
A fixed-term electricity contract and moving house can raise some questions. While a fixed-term contract is binding, it must be cancelled when you move, because electricity contracts are always tied to a specific address.
At Hehku, a fixed-term contract does not transfer to your new address when you move. This means you’re free to choose a new electricity contract that suits your new home, quickly and easily.
Setting up an electricity contract for your new home is easy to do online as soon as you know your new address and move-in date. It’s best to place your order at least five business days before the move to ensure the electricity is switched on in time.
Planning your move and electricity contract in advance helps you avoid unnecessary stress so you can focus on settling into your new home. Hehku makes moving easier, your electricity will be up and running on time, with responsible and transparent terms.
If you don’t terminate your electricity contract for your old address, you’re still responsible for the electricity bills at that location, even if you no longer live there. Electricity contracts don’t end automatically when you move, so terminating your old contract is an important part of preparing for your move.
In some cases, the contract at your old address will be terminated once the new resident sets up their own contract, but this can take time.
Electricity contracts can’t be transferred, so you’ll need to terminate your old contract and create a new one for your new address. By handling the cancellation in advance, you’ll avoid unnecessary costs and ensure the new resident can activate electricity in their own name without delays.
Hehku Energia – better known as Hehku – is a Finnish energy company with the aim of making energy simple and carefree for everyone.
We help our customers with everyday energy matters by providing clear solutions ranging from electricity contracts to solar power plants and electric vehicle charging. At Hehku Energia, we believe that electricity is a basic necessity that should be accessible to everyone at a reasonable price.
