Fee schedule
Your energy consumption is billed according to the pricing of your contract and our sales terms and conditions. Other additional services are charged according to our fee schedule and conditions set for customers individually. These services include, amongst others, changing due date at the customer's request or sending a payment reminder for an unpaid energy bill.
| Delayed payment | Vat 0% | Vat 25,5% |
|---|---|---|
| Change due date | 5,00 € | 6,28 € |
| Payment reminders according to the service price list of our billing partner | ||
| Penalty interest according to law | ||
| Documents | Vat 0% | Vat 25,5% |
| Extra bill | 6,45 € | 8,09 € |
| Copy of bill | 4,03 € | 5,06 € |
| Paper invoice for business customer | 10,00 € | - |
| Processing power of attorney for consumer | 12,10 € | 15,19 € |
| Processing power of attorney for business customer | 200 € | - |
| Processing fee for an audio file | 100 € | 125,50 € |
| Hourly billed work | Vat 0% | Vat 25,5% |
| Compilation report of energy use | 60,48 €/h | 75,90 €/h |
| Other work billed hourly | 60,48 €/h | 75,90 €/h |
| Other fees | Vat 0% | Vat 25,5% |
| Penalty for contract breach (for consumers) | 750,00 € | – |
| Quick change (electricity is switched on immediately) | 15,94 € | 20 € |
Other transactions
| Electricity consumption | Vat 0% | Vat 25,5% |
| Annual actual consumption over 5000 kWh* | 0,80 c/kWh | 1 c/kWh |
*Covers electricity contracts: Hehku Student 12 months and Hehku Student 24 months.
If the original invoice is dated before November 2023, they will be subject to our billing partner Nordfin Capital's reminder fees: €5 (VAT 0%) for consumer customers, €40 (VAT 0%) for business customers.
Please note that disconnection and connection charges will be charged at the distribution system operator's rate.
Here you will find the price history of the Rento, Balance and Market contracts.