Question 1

How to best use the app if you have spot-electricity

Accepted Answer

The Hehku Energia app is especially useful for spot electricity users. The app combines real-time spot electricity prices with your electricity consumption data in one place, making it easy to optimize your energy usage.

With spot electricity, you can steer your consumption to cheaper hours and save on your electricity bill. However, price fluctuations may cause rapid price increases too.

The app uses the Finnish market prices of the Nord Pool electricity market.

Question 2

How to best use the app if you have a hybrid contract

Accepted Answer

Hehku Jousto contracts are hybrid electricity contracts, where the price consists of a fixed base price, consumption impact and a basic fee.

Your consumption impact either lowers or increases your electricity price. Simply put:

The more you steer your electricity use to the cheaper hours of the month, the lower your electricity price will be.
If you consume more during expensive hours, your consumption impact increases your electricity cost.

The app helps you track both your electricity usage and the spot electricity price, allowing you to optimize your consumption impact.

Question 3

How to best use the app if you have a fixed-price contract

Accepted Answer

With a fixed-price electricity contract, you don’t need to worry about spot price fluctuations. However, the Hehku Energia app still supports smart electricity use: helping you track your habits, peak hours, total consumption, and the most energy-consuming devices in your home.

Check out the Energy-saving tips section for ways to reduce your electricity bill!

Question 4

Where can I download the application from?

Accepted Answer

Download the application for free from your device's application store: Apple Store or Google Play. You can find the application in the application store by searching for "Hehku Energia".

Question 5

How do I log into the application?

Accepted Answer

When you open the app, you can log in using the email address you provided us when signing up for your electricity contract. After entering your email in the field, you’ll receive a confirmation message in your inbox. Click the "Confirm email" button in the email.

That’s it! You’re now logged in to the app.

Your login will remain active for a set period, after which you’ll need to log in again. This allows you to use the app smoothly every day without having to log in each time.

If you're having trouble logging in, please check your email address. You can verify the email you provided to Hehku Energia in the Oma Hehku customer portal or by contacting our customer service.

Question 6

What do I do if I can't log into the app?

Accepted Answer

Our customer service team can help with login issues. You can find their contact information here.

Before reaching out, please check that you’ve entered your email address correctly and that it matches the one you provided when signing up for your electricity contract. You can verify your email address in the Oma Hehku customer portal or by contacting our customer service.

Question 7

What should I do if I need help using the app?

Accepted Answer

This page provides tips for the most common issues, but our customer service team is happy to assist you with using the app. If you can't find the answer you're looking for, feel free to contact us here.

Question 8

Can my partner or roommate use the app?

Accepted Answer

The Hehku Energia app is linked to the email address the electricity contract was ordered with.

However, the app allows login on two devices simultaneously. Each login must be verified with the email address.

Your login remains valid for 90 days, after which the app will ask you to log in again. You can use the app daily without needing to log in every time!

Question 9

How is the app different from the Oma Hehku customer portal?

Accepted Answer

The Oma Hehku customer portal is a web-based service, while the app is designed for use on your phone or tablet.

You can use both services as you prefer. Log in with the same email address you provided when signing your electricity contract.

Oma Hehku is also only available in Finnish currently.

Question 10

Why am I not receiving notifications from the app?

Accepted Answer

The Hehku Energia app does not send external notifications, meaning you won’t receive push notifications. App notifications are only visible inside the app when you tap the bell icon in the upper right corner.

Question 11

Can business customers use the Hehku Energia app?

Accepted Answer

Currently, the app is only available for consumer customers.

Business customers can use the Oma Hehku customer portal instead. We are developing digital services with business users in mind as well!

Question 12

Where can I leave feedback?

Accepted Answer

We welcome feedback about the Hehku Energia app through our customer service. For non-urgent feedback, you can email us at info@hehkuenergia.fi.

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