Hehku's AI assistant, Hehkuttaja, helps you quickly find information about electricity contracts, billing, our services, and other general customer service topics. The AI assistant is available around the clock.
You're chatting with an AI assistant
You are interacting with an AI-powered customer service assistant. The AI assistant provides answers based on information from sources approved by Hehku Energia.
What can the AI assistant help you with?
The AI assistant can help you:
- find information about electricity contracts and our services
- answer general questions
- direct you to the right service or customer support when needed
Important information
While the AI assistant aims to provide accurate and up-to-date information, it may occasionally make mistakes or provide incomplete answers.
The information provided by the AI assistant is for general guidance only and does not constitute a binding offer, agreement, or other legal decision. The contents of any contract are always determined by the applicable contract terms, price list, and other official customer documentation.
If your question concerns your personal customer account, billing, a complaint, or another customer-specific matter, the AI assistant may direct you to Hehku's Customer Service.
Privacy
We process personal data in accordance with applicable data protection legislation.
Conversations with the AI assistant may be used to monitor and improve the quality of the service. Customer data is not used to train general-purpose AI models.
Service development
We continuously monitor the AI assistant's performance and improve the service to ensure that its responses are as helpful, accurate and reliable as possible.
If you notice that the AI assistant has provided incorrect information, please let us know. You can send your feedback to viestinta@hehkuenergia.fi
Thank you! Your feedback helps us make the service even better.