Q: I can’t find my bill, what do I do?

You can find all your energy bills at Minun sivuni ( My pages ) portal here.

Question 1

When will my contract with Hehku start?

Accepted Answer

When you switch your energy supplier, the contract can be transferred to us within 15 days at the earliest.

Question 2

What happens when a fixed-term contract expires?

Accepted Answer

After the end of the term, your contract will continue as a “valid until further notice” type of contract. If you wish, you can change your contract with a 14-day notice period.

In case the terms of the contract change, we'll notify you a month in advance.

Question 3

Can I make a contract on another person’s behalf?

Accepted Answer

You can make an electricity contract on behalf of another person, but for that you need a power of attorney signed by that person.

Question 4

How do I change my electricity contract?

Accepted Answer

You can change your contract easily online. Compare our contracts here. Make a new contract and on the sign-up form choose "I currently have a contract with Hehku".

Question 5

I want to change my electricity supplier, how do I do it?

Accepted Answer

Changing the electricity supplier is easy. Make a contract with the electricity company of your choice, either online or by contacting customer service. Your new electricity company will handle the formalities of changing the supplier.

Here you can compare our electricity contracts.

Question 6

How early should I order an electricity contract?

Accepted Answer

It’s smart to make your new electricity contract in advance.

If you're switching suppliers at your current address, remember that electricity contracts typically have a 14-day notice period. Fixed-term contracts cannot be terminated early unless you're moving. So, check whether your current contract is fixed-term or valid until further notice.
If you're moving and need a new electricity contract, you can usually choose the contract to start in 5 business days at the earliest. But don’t worry if you forgot to make the contract and your moving day is approaching fast — just contact our customer service, and we’ll help get your electricity started sooner if needed.

You can set your new contract to start up to 90 days (3 months) in advance.

Question 7

What is the cheapest electricity contract?

Accepted Answer

The cheapest electricity contract depends on you. The cheapest electricity contract always depends on the customer, the time of year and the electricity market. To find the most affordable option for you, consider the following:

Your electricity habits

You might save money with an spot electricity contract or a consumption-based Hehku Jousto contract – especially if you're able to time your usage to cheaper hours. Electricity prices tend to be higher during weekday afternoons and lower in the evenings and at night.
Prices also vary by season and are usually higher in winter. Does your electricity use change throughout the year?

Your electricity consumption

Do you live in a small apartment or a larger house? The less electricity you use, the less you'll be affected by fluctuations in hourly market prices.
If you live in a house, especially with electric heating, it's worth thinking about whether you can shift your usage to cheaper hours if you choose a spot electricity contract.

Your personal preference

Do you prefer a stable, fixed price for a set period, or is getting the lowest possible price your main goal? If you're happy to track electricity prices and use electricity during the cheapest hours, you can save money on your bill with a spot contract. A fixed-price contract, on the other hand, is easy to predict and stress-free.

Question 8

Why do I receive two different electricity bills?

Accepted Answer

Your bill from Hehku Energia only includes your energy consumption. Your local electricity network operator charges electricity transfer separately. That’s why you receive two bills: one for energy consumed, the other for energy transferred.

Question 9

I can’t find my bill, what do I do?

Accepted Answer

You can find all your energy bills at Minun sivuni (My pages) portal here.

Question 10

How can I change the due date on my energy invoice?

Accepted Answer

You can change the due date on your invoice once before the due date has expired in MyRopo.

Question 11

I accidentally paid my bill twice, what do I do?

Accepted Answer

Please contact customer support at Ropo in MyRopo or by phone 09 4246 1379.

Question 12

I’d like to activate e-invoicing, how does it work?

Accepted Answer

You can receive your energy bills from Hehku electronically. You can activate e-invoicing in your online bank when you enter a new payment. Most banks have an option in their online bank to activate e-invoicing. Please notice that our billing operator is Nordfin Capital and the e-invoice in your online bank will be under their name.

Question 13

What information do I need to make an e-invoice?

Accepted Answer

You can conveniently order your bill as an e-invoice directly to your online bank. You'll get the necessary info from your electricity bill. Make the e-invoice contract in your online bank for Hehku Energia with this information:

Biller's name: Hehku Energia
Business ID: 2304509-2
Customer number: available on your bill.

The e-invoice contract is between you and your bank, so please turn to your bank for any additional help. Our customer service helps you with any general billing questions.

Question 14

What happens to Handelsbanken's bill in the merger to S-Bank?

Accepted Answer

Handelsbanken's bills transfer to S-Bank in early December. Instructions for Handelsbanken's clients:

If you have an e-invoice agreement with Handelsbanken and your bank is transferring to S-Bank, you will need to set up a new e-invoice agreement with S-Bank yourself. Hehku's e-invoice agreement will not automatically transfer from Handelsbanken to S-Bank.
If you have a direct payment agreement with Handelsbanken, it will automatically transfer to S-Bank on behalf of the bank. Therefore, you do not need to set up a new direct payment agreement.

Question 15

What is Kivra?

Accepted Answer

Kivra is a digital mailbox, free of charge, that gathers consumer’s documents in one safe app. You can receive in Kivra documents such as invoices, contracts, event tickets and other mail as digital mail from over 40 000 different companies and organisations.

Question 16

How can I receive digital mail in Kivra? What needs to be done?

Accepted Answer

Download the Kivra app from the application store on your phone or visit the address kivra.fi. The Kivra service is free of charge. Register with bank credentials and email address. After the registration your mail will automatically arrive as digital mail in case it would have otherwise been sent as paper mail. In case you have an E-invoice contract on your bank you will not receive those invoices to Kivra as long as the E-invoice contract is valid.

Question 17

How do I log into Oma Hehku customer portal?

Accepted Answer

When you log in the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you.

In the future, you can log in using your email address where we'll send you a one-time code. After inserting your email address, you'll receive a 4-digit code. Insert the code and log into Oma Hehku.

Log into Oma Hehku here.

Question 18

Where can I find my electricity bills?

Accepted Answer

You can find your electricity bills in our Oma Hehku portal.

When you log in the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you.

In the future, you can log in using your email address where we'll send you a one-time code. After inserting your email address, you'll receive a 4-digit code. Insert the code and log into Oma Hehku.

Log into Oma Hehku here.

Question 19

Oma Hehku has replaced My Pages (Minun sivuni). How does it affect me?

Accepted Answer

The customer portal is called Oma Hehku ('My Hehku'). You can find your electricity bills there. The old Minun sivuni (My pages) portal is not in use anymore.

When you log into Oma Hehku the first time, we ask you to use strong authentication. This means logging in using either your Finnish bank credentials or mobile ID. The authentication creates a user account for you. In the future, you can log in using your email address where we'll send you a one-time code.

Log into Oma Hehku here.

Question 20

What the Hehku Energia app is?

Accepted Answer

The Hehku Energia app is a free app for our electricity contract customers. With the app, you can easily track your electricity consumption, compare it to similar households and most importantly, monitor spot electricity prices.

The app is currently only available in Finnish.

Download the app from your device's Apple Store or Google Play today!

The app is currently only available in Finnish.

Download the app from your device's Apple Store or Google Play today!

Question 21

How do I log into the application?

Accepted Answer

When you open the app, you can log in using the email address you provided us when signing up for your electricity contract. After entering your email in the field, you’ll receive a confirmation message in your inbox. Click the "Confirm email" button in the email.

That’s it! You’re now logged in to the app.

Your login will remain active for a set period, after which you’ll need to log in again. This allows you to use the app smoothly every day without having to log in each time.

If you're having trouble logging in, please check your email address. You can verify the email you provided to Hehku Energia in the Oma Hehku customer portal or by contacting our customer service.

Question 22

Where do I get help and can read more about the app?

Accepted Answer

You can read more about the app and its functions here. The site also tells you more about the app's functions and you can get help from our frequently asked questions -section!

The app is currently only available in Finnish.

Question 23

I’m moving. How do I make an electricity contract for my new home?

Accepted Answer

You can make a new contract online. Here you can compare our electricity contracts. Choose your preferred contract type and let us know on the order form when you want the contract to start. You can choose your moving date for the start date. Remember to terminate your old electricity contract.

Question 24

Can an electricity contract be shared between two people?

Accepted Answer

The contract is always personal and is identified based on the personal identification number. Only one person can make an electricity contract for one address.

Question 25

Our electricity contract is under my partner’s name and they are moving out. Can I transfer the contract under my name?

Accepted Answer

The electricity contract is personal and cannot be transferred to another person. You can make a new contract in your own name, in which case the electricity transfer contract will also be assigned to you. Your spouse will have to cancel their current contract and make a new one for their new address. One address may only have one valid electricity contract at a time.

Question 26

What’s the difference between electricity transfer and electricity sales?

Accepted Answer

Hehku is an electricity retailer and our bill concerns only electricity consumption. Your energy supplier (=energy company, energy retailer) charges you for the electricity you consume per kilowatt hour (kWh).

The local electricity transfer company charges for electricity transfer separately. Unlike your energy supplier, you cannot choose your transfer company. It depends on the location of your address.

Question 27

Can I manage another person’s electricity contract?

Accepted Answer

You can manage another person’s energy contract, but for that you need a power of attorney signed by that person.

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